Dusseldorf - Hertz
Replies: 2 - Last Post: Oct 24, 2012 12:32 AM Last Post By: abalada
Oct 23, 2012 1:46 PM
Dusseldorf - HertzI rented a car from Hertz in Dusseldorf for 6 weeks from June 13 until July 25.
I am enrolled in the Premium Car rental Protection Program provided by American Express.
When I returned the car, a Hertz employee reported damage - 1 small dent.
I asked whether Hertz was going to bother about it.
I was told that I would be notified.
Hertz immediately charged my credit card on July 25: the amount, EUR 786.28.
I asked many times for an explanation and invoice: there was no response until September 13, 50 days after Hertz charged my credit card.
I received a Hertz invoice on September 13th demanding additional EUR 364.30.
Hertz Dusseldorf charged EUR 1,150.58 for a hardly noticeable dent!
Oct 23, 2012 5:48 PM
1Contact your credit card company and contest the bill.
Contact the Hertz main office in the country where you live and get them involved.
There should be not just an invoice from Hertz, but a copy of the invoice for the repair work that was done.
I had a small dent on an Avis car I rented in France. I knew about it, turned it in and was told I would be advised (I had coverage through my platinum card). I got the bill from Avis, but as I was never provided with a copy of the invoice for the actual repair work, MC/Capital One contested the charge and Avis cancelled the invoice since they couldn't prove they had paid to have the work done.
I think sometimes locations will have a small dent or blemish on a car and charge people who continue to rent the car until they are called on it...
I have read and been told that anytime I rent a car to do a thorough walk around inspection. I always take a disposable camera with me and if there is any damage, I will photograph it and make a notation on the rental agreement and ask the person assisting me to initial it.
If there is damage while I am driving the car, I will photograph the damage and if the charge to have it repaired seems high, I'll contest it and provide the photos (notify the credit card company, as noted).
An important thing to note even if they do provide an invoice for the repair work done is to see when you returned it and when the work was done. If there's much of a delay, then they continued to rent the car and you should inform them you want detailed information on the repair work done to ensure there was not additional damage after you rented it and before it was repaired. This is where the mileage noted upon the car's return can be important too...a few miles/km is reasonable but over 50 isn't...what was the car used for, and by whom?
A scratch or scrape if the bodywork isn't indented can often be repaired with a good job of detailing...no new paint job required...
Oct 24, 2012 12:32 AM
(0 star Hotel)
From US$8.36 per night
(4 star Hotel)
From US$154.40 per night
(3 star Hotel)
From US$143.46 per night