Trouble buying train ticket from Paris to Italy...
Replies: 4 - Last Post: Oct 6, 2012 7:43 AM Last Post By: Man_in_Seat_61
Sep 16, 2012 8:49 PM
but each time I get to the point of entering my credit card information... even using different credit cards... the transaction is refused. I understand that one of my cards... my checking debit card may not let me purchase this because it's an international purchase... but my other card which is an actual credit card... and one that I have never had problems with before, is not working either.
Does anyone have any advice? If I can't buy this ticket while in America.... would it be difficult to just arrive at the train station in Paris and buy a ticket to Rome right on the spot? Would it cost me a ton more money?
I don't think I can contact Trenitalia for customer service because I think everything will be in Italian... does anyone know if that is true or not?
Thank you for your help.
Sep 16, 2012 9:51 PM
1would it be difficult to just arrive at the train station in Paris and buy a ticket to Rome right on the spot? Would it cost me a ton more money?
It will probably cost more.
Have you checked the prices on http://www.voyages-sncf.fr? The journey from Paris to Torino should cost about the same as on trenitalia.com, but Torino to Rome might be more expensive.
When are you travelling?
The easiest thing to do would be to ask someone to buy the ticket for you with their own credit card.
Sep 16, 2012 10:33 PM
Sep 18, 2012 9:05 PM
3I am not sure if this is what is causing the failure but this was my experience just a few weeks back in Italy.
We tried buying train tickets at the station through the machines to avoid the long ticket lines at the booth. We got all the way to the point of checkout and the machine would continually refuse our Visa. We later read on the internet that the machines require you to enter a PIN number on any transaction you make (we were using a CREDIT card and not DEBIT so we didn't have a PIN). This instruction was never mentioned on the machine itself as I guess we were just supposed to know this.
On another note, before leaving for our trip we obviously priced out the train tickets online to better understand our budget. We were given advice by friends to hold off on purchasing train tickets online beforehand and to just buy on the go. For what it's worth, we ended up saving about $90 total by buying our tickets at the stations.
Oct 6, 2012 7:43 AM
4The direct Paris to Rome 'Thello' sleeper train starts running on 9 December, bookings should open on 11 October.
Book this at http://www.thello.com, as this is easier to use than trenitalia.com, as it's specifically intended to book just these Thello sleeper trains. To see what Thello trains are like, see this video: http://www.youtube.com/watch?v=xfjiaO2lyOw&feature=plcp
If you're trying to book the exising Paris-Milan-Verona-Venice 'Thello' sleeper train with connection Milan or Verona to Rome, DON'T do this as one journey as the system cannot mix and match fare types, so you'll pay full price for both legs.
Instead, split the journey, book Paris-Verona/Milan at http://www.thello.com with prices from €35 in couchettes, €55 in 4-berth couchettes, €145 in 2-bed sleepers. Then book Milan/Verona to Rome at http://www.lefrecce.it with super-economy fares from just €9. But I'd allow at least 1 hour to change in case of any delay.
If you want daytime TGV Paris-Milan from €25, book this at http://www.tgv-europe.com as it's run by the French not the Italians. Book onward trains from Milan to Rome at www.italotreno.it or www.lefrecce.it
Don't buy tickets on the day unless you are happy paying full price. Book ahead for the cheap deals.
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