A question on payment
Replies: 14 - Last Post: Sep 23, 2012 1:21 AM Last Post By: mooslie
Sep 15, 2012 5:32 AM
A question on paymentI'm in touch with two reputable Vietnamese agencies regarding hotels and tours. I find their prices reasonable but their payment terms problematic:
1) sending credit card details in email.
2) adding 3% for credit card transactions.
3) paying for everything in advance; at best - 20% deposit, and the balance on my first day in Vietnam (even for services to be provided two or three weeks later).
Is that usual/conventional?
Sep 15, 2012 7:54 AM
Sep 15, 2012 2:54 PM
Sep 15, 2012 9:15 PM
3Lots of places do the credit card surcharge (including here in Australia!). It's not terribly unusual and smaller businesses in Vietnam often won't take credit cards at all.
If you trust the agencies (you say they're reputable) and you're willing to pay by credit card (which, depending on your bank, may mean you can cancel the transaction if the service isn't provided), suggest that you'll ring them with credit card details instead of emailing (which is scarily insecure). Ask for their direct phone number, the name of the person you're dealing with, and a good time to catch them. You could have the whole transaction over and finished in 3 minutes and it's not like international calls are that dear anymore.
Or have you considered asking if they have Paypal? That way you never actually have to give them your credit card details.
re paying in advance, it doesn't really worry me as long as I trust the agent/company. Realistically, if you book a hotel via Agoda or similar, then you pay the entire amount in advance. When you book plane tickets, through an agent or direct with the airline, then you pay the entire amount in advance. Having said that, I know there are a huge number of people on this forum who'd never dream of paying in advance for accommodation or tours, preferring to rock up and see all their choices before deciding. What you'll be comfortable doing will depend entirely on what type of traveler you are.
Sep 15, 2012 9:49 PM
4agree with #3. Book hotels and airfares etc on the net and it's 99% of the time up front payment.
Most businesses in Viet Nam charge a surcharge for credit cards.Only a small % of businesses here actually accept credit cards anyway. It's a cash & gold economy.
How long have the companies been operating?
@#3 I don't think many businesses here will have Paypal facilities.
Sep 15, 2012 11:37 PM
5Smacks of racism . Why shouldn't Vietnam or any other developing country embrace the technology we in the West take for granted. Just fork over the readies and get over your first world indignation. HTH.
Sep 16, 2012 12:17 AM
Sep 16, 2012 12:48 AM
Sep 16, 2012 9:30 PM
Sep 17, 2012 4:43 AM
Sep 17, 2012 6:25 AM
Sep 17, 2012 8:28 AM
11It's normal that you need to pay a deposit in advance to confirm your reservation. Most of the travel agents and hotels will charge you 3% for the payment via credit card.
In Vietnam, payment via Onepay is popular, you don't need to send your credit card details, they will send you a link and you will pay yourself. This link can be paid once only and they will inform you when the payment is successful.
But yes, it is the matter of trust, if your agent is trusted, you can pay them the deposit and the rest can be paid when you arrive in Vietnam. You can bring cash to avoid the bank fee.
Sep 20, 2012 10:23 PM
Sep 22, 2012 8:36 AM
Sep 23, 2012 1:21 AM
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