Is anyone else having trouble with the Peru Rail website?
Replies: 3 - Last Post: Aug 15, 2012 7:47 PM Last Post By: californiawoman
Aug 8, 2012 2:51 PM
Is anyone else having trouble with the Peru Rail website?I have been trying for a couple of days now to book a trip from Ollanta to Aguas. I've previously booked and printed out my ticket for a different day and route, so I know the routine and have the right Visa, etc. However, the message I have been getting for two days is "sorry for the inconvenience. Try again." No trains are ever shown, no times, etc. Just that message.
Of course I've tried numerous times and also have written to customer service, to no avail.
Anyone else? Any ideas?
Aug 8, 2012 6:41 PM
1Peru Rail's website is dodgy - sometimes it seems to just stop working for no good reason - and they're customer service is even worse, being the only major operator on the line seems to give them a sense they don't actually need to care about customers.
You probably want to try and head back with the same company but you can try www.incarail.com or www.machupicchutrain.com who also operate train services from Machu Picchu, they're just not as frequent.
Hope you manage to organise something.
Aug 15, 2012 4:23 PM
2Dear California woman:
We are really sorry you have had problems with our site, we express our sincere apologies for this inconvenience. We are working really hard on improving our website to avoid these problems and our passengers are not affected for this. Our passengers are very important to us and we want to give the best service and quality.
Please contact us to the e-mail reservasatperurail.com so we can solve this situation.
Once again, we express our sincere apologies and hope to contact you to help you and give due attention.
Aug 15, 2012 7:47 PM
3Okay, I waited for the website to come up again, and it did.... I have now booked both my trains, printed out the tickets, and I'm ready to go!
I had a personal e-mail from someone at Peru Rail also. I appreciated this.
I used my "Verified by Visa" card to purchase with no problems. If anyone would like to get "verified," it's a website called Verified by Visa. (Just Google "Verified by Visa" and it will come up.) You enter your information, a password, and you are set. (This is a USA site only, as far as I can tell.)
I think it is well worth it to do so, as I have found it required in many countries while traveling.
Edited by: californiawoman
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