Media Privacy Policy

We at Lonely Planet are governed by privacy laws throughout the world and adhere to a privacy policy when dealing with personal information about individuals. In relation to our journalism and publishing activities we will apply our usual privacy practices if possible and practical. However where it is not possible or practical, this media privacy policy will apply.

Lonely Planet's media activities and personal information

You know what we're famous for, and we love doing it! In publishing our fantastic range of print and digital travel publications we occasionally collect and publish personal information. This is in the context of publishing travel information and opinions on places to stay, things to do and everything else travel related. For our publishing activities we rely on some exemptions from privacy requirements.

What information do we collect?

We collect information from many sources in order to provide the best travel information that we can. In some cases (mainly for preparing listings and reviews in our publications) this will include personal information about individuals (things like the name of an individual who runs a hotel, restaurant or tour company). In order to present unbiased and accurate information and opinion in our travel publications, we cannot always identify ourselves. After all, we need to get the real story!

Who do we tell?

We may share personal information amongst companies in the Lonely Planet family. We may also disclose that information to our authors, some of whom are on contract to us, to other contractors who help us put together Lonely Planet publications, and where relevant to our business partners who assist us in providing our publications.

Complaints, comments or corrections?

Lonely Planet is keen to share the views and experiences of others but if you are unhappy that personal information about you has been included in one of our publications, please let us know. Remember, this means personal information about you as an individual, not information or opinions about your business. Where reasonable and possible we will remove that personal information at the next practical opportunity - where it has been included in one of our publications that may be the next reprint or next edition.

To correct or update your personal information, or if you have any queries regarding personal information, please contact us at privacy@lonelyplanet.com.au or by writing to us at Locked Bag 1, Footscray, Victoria 3011, Australia.