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Lonely Planet review
Built in 1904, Nairobi's oldest hotel was the place to stay during colonial days, and still attracts plenty of guests who at least look like old-school settlers.
Services & facilities
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Guest services
- Room service (24 hours)
- Tour assistance
- Express check-out
- Multilingual staff
- 24-hour front desk
- Express check-in
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Transport/transfers
- Limo or town car service available
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Spa
- Massage - spa treatment room(s)
- Sauna
- Health club
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Family
- Babysitting or childcare
- Suitable for children
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Shop
- Gift shops or newsstand
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Cards accepted
- Mastercard
- Visa
- American express
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- Poolside bar
- Bar/lounge
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Housekeeping
- Laundry facilities
- Dry cleaning/laundry service
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Pets
- Pets allowed
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Parking
- Secure parking
- Free parking
- Valet parking
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Concierge
- Concierge desk
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Accessibility
- Elevator/lift
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Swimming pool
- Swimming pool - children's
- Swimming pool - outdoor
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Bureau de Change/ATM
- Currency exchange
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Non-smoking
- Smoke-free property
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Luggage storage
- Safe-deposit box at front desk
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Restaurant/Café
- Coffee shop or café
- Restaurant
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Outdoor space
- Patio
Description
Location. Fairmont The Norfolk is located close to University of Nairobi, Kenya National Theatre, and Jeevanjee Gardens. Additional points of interest include National Museums of Kenya and City Market.
Hotel Features. Dining options at Fairmont The Norfolk include a restaurant and a coffee shop/café. A poolside bar and a bar/lounge are open for drinks. Room service is available 24 hours a day. Recreational amenities include an outdoor pool, a children's pool, a health club, and a sauna. This 5-star property has a business center and offers small meeting rooms, secretarial services, and a technology helpdesk. The property has event space consisting of banquet facilities, conference/meeting rooms, a ballroom, and exhibit space. The property offers a roundtrip airport shuttle (surcharge). Business services, wedding services, limo/town car service, and tour assistance are available. Guest parking is complimentary. Additional property amenities include a concierge desk, multilingual staff, and gift shops/newsstands. This is a smoke-free property.
Guestrooms. 170 air-conditioned guestrooms at Fairmont The Norfolk feature minibars and coffee/tea makers. Beds come with premium bedding. Bathrooms feature shower/tub combinations, makeup/shaving mirrors, bathrobes, and complimentary toiletries. Wireless Internet access is available for a surcharge. In addition to desks and safes, guestrooms offer direct-dial phones with voice mail. Premium satellite television is provided. Also included are complimentary bottled water and windows that open. Guests may request in-room massages, irons/ironing boards, and hypo-allergenic bedding. A nightly turndown service is offered and housekeeping is available daily.