Bookings & Services FAQs
What is Lonely Planet Bookings & Services?
Lonely Planet Bookings & Services is a one-stop shop for all your trip planning needs. In just a few clicks, you can book flights, accommodation, rail passes and travel insurance - you can even sign up for an expedition! While you're away you can stay in touch with loved ones using our global phonecard and tell all your friends about your adventures in a personal trip website.
Who provides the actual services?
We've selected a number of travel companies (providers) ideally suited to service the needs of independent travellers. All the services you purchase through Lonely Planet Bookings & Services are provided by the travel companies themselves and not by Lonely Planet. When you purchase a service through a provider, it is that providers responsibility to observe all fulfilment, billing and customer service. We recommend you check the providers' terms and conditions before you make a booking.
Why did you pick these providers?
We chose these providers because we believe that they offer services ideally suited to independent travel. From staying in touch while on the road to finding the perfect place to bunk down, our providers have the expertise you need to help plan your next adventure. And if that doesnt grab you, the great deals and friendly, professional service will. Weve taken every effort to select the best, but cannot guarantee that every provider will meet your price and service expectations. Remember that delivery of all services is the providers responsibility and not Lonely Planets.
Whats in it for Lonely Planet?
Lonely Planet receives a commission from bookings and purchases made with these Bookings & Services providers via this site.
What happens to my personal information?
We will use your personal details only if you have agreed to receive information from Lonely Planet, or if you have subscribed to Comet (our e-newsletter). Rest assured, we will only send you what you have asked for. You can read our privacy policy here. For information on how your personal information will be used by the travel service providers you book with, we suggest you read their privacy policies.
What if I have a complaint about one of the services?
If you need help or have a complaint about any service you have purchased through Lonely Planet Bookings & Services, please contact the provider (see below for how to get direct help). We regularly evaluate our providers and are happy to hear about your experiences with them. While we take no responsibility for the providers services, your feedback will assist us in our ongoing assessment of their services.
Current Providers
AirTreks
Visit the site
Phone (US) - 1-800-350-0612
Local and outside of North America: +1-415-977-7100
Monday through Friday 8am to 6pm PST
Saturday 9am to 1pm PST
Email AirTreks
Ekit
Visit the site
View Ekits FAQs
To speak with a Customer Service representative,
simply dial the toll-free Access number for the
country you are in, then press 0 #.
United States 1800-706-1333
United Kingdom 0800-376-2366
Australia 1800-114-478
Canada 1800-808-5773
France 0805-113-721
Germany 0800-634-8086
Hong Kong 800-967-389
Italy 800-985-675
Switzerland 0800-837-798
Hostelworld
Visit the site
Hostelworld FAQs
Email Hostelworld
Kayak
Visit the site
View Kayak's FAQs
Contact Kayak
MyTripJournal
Visit the site
View MyTripJournals FAQs
Email MyTripJournal Customer Support
Opodo
Visit the site
View Opodos FAQs
Contact Opodo
Viator
Visit the site
View Viator's FAQs (click on FAQs link at the bottom of the page)
World Expeditions
Visit the site
World Expeditions Contact Us
World Nomads
To contact a Customer Services representative, go to www.worldnomads.com.au/contactus.aspx
for all the contact details and a list of common questions or dial Tel (internationally): +61 7 3305 7499 for all claims.
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