Customer Support

Are you having problems with the Shop? Difficulty booking a hotel? We can help. Let us know what's bugging you and we'll do our best to get that fly out of your ointment.

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Query regarding: (required) Options: (required) Based on your current experience, how likely is it that you would recommend Lonely Planet to a friend, colleague or member of your family? (0 = Would never recommend, 10 = Would always recommend) 0 1 2 3 4 5 6 7 8 9 10 Your comments Feel free to use my name in Lonely Planet products In giving us your feedback, you may be supplying us with 'personal information' (you know, things like your name, address, email address, but not your favourite foreign beer). We collect this information so that we can use your comments to improve our products, acknowledge your contribution in the next edition, and reward the very best feedback with a free guidebook (if you've told us where to find you). We might edit, reproduce or incorporate your comments in other Lonely Planet products, such as guidebooks, websites and digital products. This means that by submitting your feedback, you give us a worldwide, perpetual, irrevocable, royalty-free licence to reproduce, communicate, re-publish, edit, adapt, broadcast or otherwise use all or part of your feedback in any form and media, and to sublicense those rights to others. You also consent to us editing, re-using, storing, reproducing and communicating your entry in any medium. Wherever possible, we will attribute your feedback, so let us know if you don't want your name acknowledged. Read our privacy policy to find out more.